Refund policy
At TUNN, our products are designed with intention and built to last. If for any reason your order is not suitable, we offer a 14-day return window from the date your order is delivered.
Eligibility for Returns
To qualify for a return, items must meet the following conditions:
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Returned within 14 days of delivery
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Unused, unworn, and in original condition
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Returned with all original packaging, tags, and contents
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Accompanied by proof of purchase or receipt
Items that do not meet these conditions may not be accepted.
Initiating a Return
To request a return, please contact us at:
Once your request has been reviewed, we will provide instructions on how to return your item.
Customers are responsible for arranging and paying for return shipping. Items must be securely packaged and sent to the return address provided after approval.
Returns sent without first contacting us will not be accepted.
Inspection and Approval
Once your return is received, our team will inspect the item to confirm it meets our return conditions.
If the return is approved, your refund will be processed to the original payment method. If the returned item does not meet our requirements, the return may be declined.
Damaged or Incorrect Items
Please inspect your order upon arrival. If an item arrives damaged, defective, or incorrect, contact us immediately at info@tunnessentials.com, so we can assess the issue and resolve it appropriately.
Non-Returnable Items
Certain items cannot be returned, including:
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Personal care products that have been opened or used
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Custom or personalised items
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Sale items
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Gift cards
If you are unsure whether your item qualifies for return, please contact us before sending it back.
Exchanges
We do not offer direct exchanges. The quickest way to obtain a different item is to return your original purchase (subject to approval) and place a new order.
European Union – 14 Day Cooling-Off Period
If your order is delivered within the European Union, you are entitled to cancel or return your order within 14 days, without providing a reason.
Items must still be returned unused, in original condition, and in original packaging, with proof of purchase.
Refunds
After we receive and inspect your returned item, you will be notified whether your refund has been approved or declined.
If approved, refunds will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or card provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
